Achieve Agility for Ramp Up for Fintech Companies
Achieve excellent outsourced process with local customers and partners support at cost-effective fees. Gain full control over your process through SLAs.
​
Utilising modern cloud based system to provide Fintech companies the necessary performance metrics to monitor your process on an on-going basis and achieve satisfied customers and partners.
Getting Best in Class Process at Cost-Effective Pricing for Fintech Companies
Cloud Customer-centric Solution
Rapid implementation of award winning "best-in-class" customers centric solution
Prompt Escalations
Resolve customers issues promptly through proper and rapid escalations
Control
Full control of business processes through use of cloud-based systems
Security Requirements
Meet security controls (eg systems, documents, access) and audit requirements
Specialist Support
Rapid scaling through implementation of flexible trained workforce
Regional Support
Experience in Support for operations in Asia and SEA region for MNCs
Service Offerings for Fintech Companies
Outsourced
1
Sales Collections
Our Sales Collections process involves the "Invoice to Collect" process including:
-
Billing & Invoicing preparation
-
Statements printing
-
Billing and statements sending
-
Accounts Reconciliation
-
Dispute Resolutions
-
Receipting
-
SLAs monitoring and performance monitoring
-
Monthly reporting and analytics of operations
-
Periodic meetings on process improvements
Outsourced
2
Customer Service
Outsource Customer Service involves helping enterprises with customer feedback and customers issues tracking, monitoring and following up to meet customer satisfaction, including:
-
Implementation of award winning customer service solution
-
Setup of customers and onboarding into solution
-
Setup of customer escalation rules
-
Creation of omni-channel for customers interaction (eg email, whatsapp)
-
Prioritising, monitoring and flagging customer issues
-
Monthly reporting of statistics relating to customers services
-
Monthly reporting and analytics of operations
-
Periodic meetings on process improvements
Payroll Services
3
Monthly Recurring
No. of Headcount
150
Monthly fee (SGD)
Waived
One time Setup Fee (SGD)
Quarterly
Payment
Payroll service for startups include:
-
Understand, design and setup payroll process and configuration
-
Onboard new staff
-
Manage resignations
-
Monthly Payroll processing – single & multiple run
-
Payment Files
-
Customized Reports including GL report
-
Submission to CPF
-
Self-service - including E-payslip
-
IR8A submission
-
Setup, usage and administration of leave system
-
NS Claims
